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Shipping & Returns
We accept the following credit cards, Visa, Mastercard, Discover, and American Express. Money Orders, Checks (Checks may take up to 10 working days to clear before shipments is released), and Wire Transfers are also accepted. Personal and Company Checks must clear our bank before your order is shipped, this can add up to 10 days to your order lead time.
In order to keep our prices low Critter-Cages.Com charges actual UPS rates on all shipments. If your order includes items that are oversize or over weight for UPS we will ship via common carrier (truck freight). We will contact you with a shipping cost estimate if you have oversize or overweight items.
Please Note: Hawaii and Alaska shipments may ship via US Postal service or other means. We will contact you if changes need to be made.
Note: UPS will not deliver to P.O. Box addresses, please provide us with an actual street address for delivery of your order.
Rush Orders: We offer UPS Next Day Air, UPS Second Day Air, and UPS Three Day Select. (Large items and Items not shipped from our California warehouse do not qualify for this service.) If you wish air service quoted please drop us a note in the "comments" box at checkout. We will contact you with actual air shipping rates. UPS air shipment rates are based on shipping weight and volume (size of package), UPS charges dimensional weight on any package over one cubic foot.
International Orders: We are happy to ship almost anywhere in the world, via surface or air freight. All shipping charges are the responsibility of the customer as well as all import duties, taxes and customs fees that may be incurred. Payment for international shipments is by wire transfer or credit card depending on order and destination.
Canadian Orders: Orders to Canada may be shipped via US mail if size is within US Postal limits. US mail may be faster and may take less time clearing Canada Customs than if shipped via UPS
Order Cancellation: Orders may be canceled ONLY if they have NOT been shipped (please note we require 1 working days notice for order cancellation). Customers are responsible for all shipping charges (both out going and return) for orders that are canceled or refused after they have been shipped. Orders for products that have been "special ordered" (products we do not normally stock) may NOT canceled.
Refused or Undeliverable Shipments. Shipping charges for shipments that are refused by the customer or are undeliverable and returned will be billed to the customers account.
Returns: We will accept returns on all items except "Special Order" items, providing the following conditions are met:
*R/A number is obtained from our customer service desk, BEFORE item(s) are returned.
*Returns must be made within 15 days of shipping date.
*All returned product must be in original packaging in UNUSED and RESALABLE condition.
*Customer is responsible for all shipping charges on returned product.
*Return must have the R/A number on the outside of the package and be shipped to our California warehouse at the following address.
305 North Harbor Blvd.
San Pedro, Ca 90731
In order to return product you must first obtain a R/A number from our customer service desk. An R/A number may be obtained by calling 1 310 832-9981 m-f 10am to 6pm Pacific Time or email at email@example.com. When returning an item the R/A number must be marked on the outside of the shipping carton. Returns received without R/A numbers may be subject to a 20% restocking charge.
Defective items (due to manufacturers defect) will be Replaced or Repaired, depending on the manufacturers policy.
In the event that a shipment arrives in damaged condition a report must be filed with us within 48 hours of receipt of the shipment. We may be contacted via phone at 310 832-9981 or email firstname.lastname@example.org